Return and refund policy

1. What you can return

You have 14 days from the day your parcel arrives to tell us you want to return an item. You do not need to give a reason. To be refunded in full, the item must be:

• unused and in the condition you received it;
• in its original packaging, with all tags, parts and accessories;
• matched to an order number, so we can find your purchase.

2. How to return an item

• Step 1. Write to us through the contact form within 14 days of delivery. Give your order number, the item you are returning and, if you like, the reason.
• Step 2. We reply with the return address and instructions. Please wait for them: a parcel sent without them may not reach us.
• Step 3. Pack the item safely in its original packaging and send it with a tracked service. Keep the proof of posting until you are refunded.

The cost of sending an item back is yours, unless it arrived damaged or is not what you ordered.

3. Refunds

Once your return has arrived, or you have sent us proof of posting, we refund the payment method you used within 14 days. The refund covers the price of the returned items and the standard delivery charge you paid for them. Your bank can take a few more days to show it on your statement.

If an item comes back used, damaged or incomplete, we may reduce the refund by the value it has lost.

4. Damaged, faulty or wrong items

If an item arrives damaged, faulty or is not the one you ordered, send us photos of the item and its packaging within 7 days of delivery, with your order number. We send a replacement or refund you in full, delivery included, and you do not pay to return it.

5. Exchanges

We do not swap items directly. To get a different size or design, return the item for a refund and place a new order, so the one you want is not sold out while the return travels.

6. Late or missing refunds

If we have confirmed a refund and it has not appeared after 10 business days, check with your bank or card provider first. If it is still missing, contact us and we will follow it up.

7. Your legal rights

This policy comes on top of the rights the law gives you as a consumer, including the right to withdraw from an online purchase within 14 days and the legal guarantee that goods match their description. Nothing here limits them.

8. Contact

To start a return or ask about a refund, write to us through the contact form and include your order number.